Payments & Refund Policy
This policy explains how refunds are handled for subscriptions, plans, and API usage on our platform. We aim for transparency in all our billing processes.
1. Overview & Paid Plans
Plans are paid in advance for one month or one year and start as soon as the payment is confirmed. They do not renew automatically, so you are never charged again unless you choose to renew.
Free Credits
Trial credits are strictly non-refundable and intended for testing.
Paid Plans
Plans are paid at the start and are non-refundable once used.
API Metering
Charges are based on successful analysis requests.
Verification
Manual verification is recommended for critical decisions.
Advance Billing
Fees are charged before service access.
Immediate Activation
Plans go live the moment payment is confirmed.
Refund Eligibility
Technical Issues
Requests must be submitted within 7 days of payment for consideration.
Billing Errors
Requests must be submitted within 7 days of payment for consideration.
Duplicate Payments
Requests must be submitted within 7 days of payment for consideration.
Non-Refundable Cases
* API usage is metered and considered consumed once processed.
Plan End & Renewal
How it works
There is nothing to cancel: plans do not renew automatically. Your plan stays active until the end of the period you paid for, then your account returns to the Free plan. We email a reminder before that date, and renewing early adds the new period after the current end date.
Refund Processing
Approved refunds are processed to the original payment method. Processing time depends on your payment provider (usually 5-10 business days).
Still Have Billing Questions?
Our support team is ready to help you with any payment or subscription inquiries. Get in touch for personalized assistance.